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At, we provide our customers with the best possible shopping experience by standing behind our products and service with the Safe Shopping Guarantee.

Safe and Secure Online Ordering

Shopping online at with your credit card is completely safe. Your credit card information is encrypted using the latest security technology. In fact, we never even see your credit card number when you order online! If you are not comfortable entering your credit card information in our secure checkout process - simply call our order desk toll free at 1-888-446-5757 during regular business hours (8am - 5pm Eastern).

Return Policy Guarantees Customer Satisfaction!
We take precautions against your order being damaged during shipping by carefully packaging orders.

If you are unsatisfied with the items you have received, please contact our Customer Returns Department immediately. We will be happy to assist you. Please note that we do not refund shipping costs. Any products returned for credit or refund must be returned within 14 days of receipt.

Do note send any items back to us until you have contacted us first to obtain instructions and a Return Authorization Number. will NOT accept any returned orders without a Return Authorization Number.

Please include the following in your e-mail message:
  • Order Number
  • Specific Product Item Number
  • Reason for your Return Request
  • Specify whether you are seeking a Replacement Item or a Refund.

You will receive an e-mail in response from us with further instructions on how to properly return your item(s).  Most return requests are responded to within 2 business days.

Shipping Insurance

Orders are packaged very carefully to safeguard against potential damage during shipping. In fact, is insured to protect against damage of any kind which possibly may occur during the shipping process.

Still Have Questions?

Contact for Customer Service. You can also reach us via telephone by calling us toll free (USA) during regular business hours (8am - 5pm Eastern) at 1-888-446-5757.  International customers can reach us at 305-665-7475.  We’re here to help!